Shipping policy

Shipping Policy

Thank you for shopping at Clovane. We are committed to delivering your orders quickly and reliably. Please read the policy below to understand how we handle shipping.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email/SMS once your order has been dispatched.

Delivery Time

Once dispatched, orders are typically delivered within 4–7 business days, depending on your location and the courier service.

Please note that delivery times are estimates and may occasionally be affected by factors beyond our control, such as courier delays, weather conditions, or regional restrictions.

Shipping Charges

[Choose what applies to you, for example:]

  • We offer free shipping on all prepaid orders.
  • A flat shipping fee of ₹[amount] applies to orders below ₹[amount].
  • Cash on Delivery (COD) orders may carry an additional handling fee of ₹[amount].

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS. You can use this number to track your shipment on the courier partner's website. Please allow up to 24 hours for tracking details to become active.

Shipping Coverage

We currently ship across India. [If you do not ship to certain regions, mention them here, e.g. "We are unable to deliver to a small number of remote pin codes."]

Incorrect or Incomplete Address

Please ensure your shipping address and contact details are accurate at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, re-shipping charges may apply.

Delays

While we aim to deliver within the estimated timeframe, we are not liable for delays caused by courier partners, natural events, strikes, or other circumstances outside our control. We will do our best to keep you informed if such a delay occurs.

Failed Delivery Attempts

Our courier partners typically make multiple delivery attempts. If delivery fails after all attempts (for example, the recipient is unavailable or refuses the package), the order may be returned to us. In such cases, please contact us to arrange re-delivery.

Contact Us

If you have any questions about your order or our shipping policy, please reach out:

  • Email: support@clovane.in
  • Phone/WhatsApp: 8792429698
  • Business hours: [e.g. Monday–Saturday, 10 AM – 6 PM]